Effective Date: June 2026 | Last Updated: June 2026
At Label Allika, we value your privacy as much as we value the craft behind every textile we curate. This Privacy Policy explains how we collect, use, and protect the information you share with us when you visit our website or make a purchase.
1. Information We Collect
Information you provide directly:
- Name, email address, phone number, and shipping/billing address when you place an order.
- Payment information (processed securely by our payment gateway; Label Allika does not store card details).
- Messages, enquiries, or feedback you send us via email or contact forms.
Information collected automatically:
- Device type, browser, IP address, and pages visited on our website.
- Cookies and similar tracking technologies to improve your browsing experience.
- Order history and purchase patterns to help us serve you better.
2. How We Use Your Information
- To process and fulfil your orders, including packaging and delivery coordination.
- To send you order confirmations, shipping updates, and customer support communications.
- To improve our website, products, and curation based on usage patterns.
- To send you occasional updates about new collections or events — only if you have opted in.
- To comply with legal obligations and resolve disputes.
We do not sell, rent, or trade your personal information with third parties for marketing purposes. Ever.
3. Cookies
Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us remember your preferences and understand how our website is used.
- You may disable cookies through your browser settings. However, some features of our website may not function correctly without them.
- We use analytics tools (such as Google Analytics) to understand website traffic in aggregate form. This data is anonymised and does not identify individual users.
4. Data Sharing
We share your information only where necessary:
- With courier and logistics partners to fulfil your delivery.
- With payment gateway providers to securely process your transactions.
- With technology service providers who help operate our website (e.g. hosting, email service).
All third-party partners are bound by appropriate confidentiality and data protection agreements.
A third party payment gateway provider may be required to collect certain financial information from you including, but not restricted to, your credit/debit card number or your bank account details (collectively referred to as “Financial Information”). All Financial Information collected from you by such third party payment gateway providers will be used only for billing and payment processes. The Financial Information collected from you is transacted through secure digital platforms of approved payment gateways which are under encryption, thereby complying with reasonably expected technology standards. The verification of the Financial Information shall be accomplished only by you through a process of authentication in which we shall have no role to play.
Your information may also be transferred, stored or processed in any country other than the one where you access the Label Allika Platform. For purposes of sharing or disclosing data in accordance with this Privacy Policy, we reserve the right to transfer your information outside of your country. By using the Label Allika Platform, you consent to such transfer of your information outside of your country and also within our affiliates, subsidiaries and partners whose personnel and subcontractors, provided they have agreed to ensure the same level of data protection as prescribed under this Privacy Policy and the data protection laws of India. The information may be transferred in the event it is necessary for the performance of the services, operation of the Label Allika Platform and provision of Products as agreed upon between us and the third party.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by writing to us.
6. Your Rights
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Deletion: Request that we delete your personal data (subject to legal obligations).
- Opt-out: Unsubscribe from marketing communications at any time via the link in any email we send, or by writing to us.
7. Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website.
Contact
For any privacy-related questions or requests, please write to us at: support@labelallika.com